Government mandating digital
One of the key differences is that the federal government in Australia is already a market participant in identity verification services through the Document Verification Service (DVS) which is run out of the Attorney General’s Department and processed 21 million transactions last year.
Although the DTO’s big ramp-up on digital identity and the ANAO probe into my Gov are not formally linked, the timing of the two announcements is so fortuitously close that it’s again rammed home the urgent need to arrest what DTO chief Paul Shetler has previously labelled the unacceptably high “failure cost” of poor and disconnected public services.
what is good for people who use the system that are not in government.” That, Ms Dixon says, is why the DTO’s primary concern in terms of its research requires an “unpacking” of “where the problem points are in authentication and verification for consumers right now.” There is also a need to start defining how what is commonly called ‘identity’ works in enabling real-life transactions.
“If you try and talk to consumers about identity it’s a difficult discussion because the question is ‘what is identity for?
Getting business inside the tent to try and sell the idea won’t hurt either, especially given some banks have been more strident than others.
Under a so-called ‘federated’ digital identity model such as that used in the UK, private sector organisations that provided trusted online services can also feed into customer verification mix – often using authorised private brokers – a model that at face value offers major synergies and cost savings across both government and private services and transactions.