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Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.The easiest way for you to return the merchandise is to get a pre-paid label by logging in at If you would rather receive your label via email, instead of selecting the option to print the label, select the option to have a label emailed to you.

As a customer you have the option of exchanging an eligible order instead of returning it for a refund.

We provide shipping labels using UPS for easy, fast and secure shipping and package tracking.

However, we understand that UPS isn't always convenient for everyone and we want to make returning to Zappos as easy as possible.

When a gift return is processed, we will provide you with a return label to send the item back.

Once we have received the item and processed the return, we will issue a gift certificate to your account.

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